Gunsite Academy, Inc. recently had issues with credit card processing company Intuit. Intuit suspended Gunsite’s account as Intuit does not believe firearms sales are made “face-to-face” and was in violation of their policy. Gunsite recognizes Intuit as a privately owned and operated company and can practice business as they wish. However, monies collected for services rendered (firearms safety and training as well as sales of items from shirts and coffee mugs to firearms) were returned to the customer and not processed through to Gunsite.
Gunsite spent untold man hours contacting clients, explaining the situation with Intuit, and asking for repayment since their payments were refunded to them. There were also untold staff hours, including consultants, to locate a new processing company that is pro-gun.
During this time, Intuit reached out to Gunsite Academy Inc. owner Owen Mills and Chief Operating Officer Ken Campbell. Intuit was polite and professional during the series of calls with their senior management. These calls were at Intuit’s request and they asked to be educated in how gun sales are done. The heavily regulated process was explained in detail to Intuit senior staff. We also invited them to Gunsite to have the experience first-hand. Also explained was Gunsite’s issues with the monies being returned to the customer as opposed to processed through to Gunsite and both companies walking away.
On Tuesday afternoon June 12, 2018, Intuit contacted Gunsite again and offered a fair compensation for the losses experienced by Gunsite Academy, Inc. for the many hours spent sorting this issue out. This offer was made in good faith and not in response to threats of litigation, etc. They explained they were trying to make things right with Gunsite.
Gunsite appreciates the remuneration made by Intuit to help defray our costs and more importantly we hope that the experience will help them better understand the firearms industry and how sales are made. The firearms industry is one of the most heavily regulated industries and the customer base must follow stringent federal and state regulations as all retail transactions are face-to-face, including a mandatory Federal NICS background check.
Thanks are also offered to the Gunsite customers and firearms industry partners for their patience and support during this time. The “Gunsite Family” and firearms industry were very supportive from “re-paying” their bills to contacting Intuit expressing their frustration and displeasure.
We look forward to having this issue behind us and refocusing our energies and efforts to continue to offer the best world class firearms and safety training.