Caracal International LLC has been informed about an incident in which the slide of a Caracal Model C pistol malfunctioned and broke during firing causing personal injury. We are thoroughly investigating this incident to determine the cause(s) and are initiating this voluntary recall to protect the safety of our customers.
Caracal aims to conclude its investigations as quickly as possible. Updates will be posted on Caracal's website to include further information on the limited number of defected Caracal Model C pistols.
Until this investigation is concluded and if you own or have access to a Caracal Model C pistol,
PLEASE DO NOT LOAD OR FIRE THE CARACAL MODEL C PISTOL.
Customers may choose to wait until more information with respect to the investigation or arrange to have the pistol replaced free of charge, using the following steps:
Step 1: Contact our customer care center nearest you and provide the serial number of your pistol.
For Customers in the United States:
Contact us directly at 205-655-7050 or email@example.com
For Customers in Europe:
Contact us directly at +49 (0) 3681 854 257 or firstname.lastname@example.org
For Customers in other countries:
Contact us directly at email@example.com
If you have sold or transferred your Caracal Model C pistol, please contact us using the above information and provide us with the name and contact information for the person to whom you sold it so that we can notify them of this recall.
Step 2: After contacting customer care center, we will send you a prepaid shipping box with instructions so that you can return your pistol to us, free of charge.
Step 3: We will replace your pistol and return it to you free of charge as quickly as reasonably possible.
Caracal apologizes for any inconvenience that this may cause, and thank you for your patience and cooperation.